The hospitality industry covers a broad business segment including lodging, food and drink service, theme parks and transportation, which falls into the service industry classification. The industry is dependent on both free time and disposable income that are often driven by the economy in general. The last 5 years have challenged this business segment to remain profitable. Part-time positions and high employee turnover rates can make the goal of high customer service a challenge to many companies. The cost impact of waste, shrinkage and continual training require management to be innovative as well as disciplined in running their business. In a litigious society, the threat of premises liability or negligent security often keeps owners and managers of hospitality businesses up at night! With instant customer comments available today on your smart phone, the business brand is usually the most valuable asset and the most vulnerable.